General Manager - Mission-Driven Retail & Operations Lead

MERS / Goodwill; Leawood (KS); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Monthly bonus

Quarterly bonus

Medical benefits

Dental & vision

Life & AD&D

403(B) Retirement

401(A) Retirement

PTO accrual

Employee discount

Paid holidays

Flexible schedules

Career growth

Job summary

MERS Missouri Goodwill Industries seeks a motivated General Manager to lead our ADC - Leawood operation. You will oversee store operations, budgets, staffing, and customer service while championing our mission: Changing Lives Through the Power of Work!

The role requires at least a high school diploma (Bachelor's preferred) and 3 years of Retail/Warehouse/Logistics management, plus a valid MO or IL driver’s license. This is an hourly, full-time position with a $25/hour wage and bonus potential.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Scheduling

Education

High School Diploma/GED

Bachelor's degree

Tools

POS systems

Inventory software

Payroll software

Job description

MERS Missouri Goodwill Industries seeks a motivated General Manager to lead our ADC - Leawood operation. You will oversee store operations, budgets, staffing, and customer service while championing our mission: Changing Lives Through the Power of Work!

The role requires at least a high school diploma (Bachelor's preferred) and 3 years of Retail/Warehouse/Logistics management, plus a valid MO or IL driver’s license. This is an hourly, full-time position with a $25/hour wage and bonus potential.