Retail Operations Manager

Utah Tech University; Saint George (UT); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Excellent benefits package

Tuition waivers for employees and elig

Retirement plan contributions

Paid holidays and leave accruals

Job summary

Utah Tech University seeks a Retail Operations Coordinator to support day-to-day campus retail operations. You will oversee customer care, staff scheduling, product orders, and receiving, working with the director to implement retail strategies.

The role requires supervising part-time staff, managing schedules including evenings and weekends, and ensuring food safety and cash handling compliance. Experience with POS systems and vendor relations is valued.

Qualifications

• High school diploma or GED; associates degree preferred.
• At least two years' related retail management experience including supervision and customer service.
• Forklift certification and operation required (training provided).
• Ability to work evenings and some weekends.

Responsibilities

• Hire, train, and supervise part‑time employees within assigned areas.
• Develop and maintain employee schedules; ensure coverage during hours, including evenings, weekends, holidays, and events.
• Ensure compliance with food safety regulations and financial policies (cash handling, reporting).
• Manage vendor relations and product ordering.
• Assist with receiving, unloading deliveries, restocking shelves, and inventory tracking.
• Provide positive customer experiences and resolve concerns quickly.
• Assist in maintaining and troubleshooting POS and other tech used in operations.
• Help develop strategies to improve service, sales, and promote university initiatives.
• Perform other duties as assigned.

Skills

Staff supervision

Customer service

Scheduling

Food safety

Vendor relations

Cash handling

Training

Forklift operation

Education

High school diploma/GED

Associates degree preferred

Tools

Point-of-sale systems

Inventory management

Microsoft Office

Job description

Under the direction of the Director of Retail Operations, this position is responsible for assisting with the successful day-to-day operations of assigned retail operations on Utah Tech University’s campus. Primary responsibilities include customer care, oversight of health and safety compliance, staff scheduling, product orders, and receiving. This position works closely with the director to develop a vision and implement strategies to meet the retail needs of campus.

• Responsible for hiring, training, and supervision of part-time employees within assigned areas.
• Develops and maintains employee schedules in assigned areas. Ensures staff coverage during each location’s hours of operations, including evenings, weekends, holidays, and special events. Additionally, staff scheduling for product receiving, which may be during closed hours.
• Ensure compliance with food safety regulations.
• Ensure compliance with financial policies including cash handling and financial reporting.
• Manages vendor relations and product ordering.
• Assists with receiving products including unloading deliveries, restocking shelves, and inventory tracking.
• Provides a positive customer experience and resolves customer concerns in a quick and positive manner.
• Assist in maintaining and troubleshooting point-of-sale and other technology solutions used in operations.
• Helps develop strategies to provide excellent service, improve sales, and promote University initiatives.
• Perform other duties as assigned.

• High school diploma/GED required. Associates degree from an accredited institution preferred.
• At least two (2) years' related retail management experience including supervisor and customer service. Grocery and/or C-store experience preferred.
• Forklift certification and operation are required; however, no prior experience is necessary. Training will be provided.
• Must be able to work evenings and some weekends when required.
• Food Handlers permit required.
• Must be able to lift more than 50 pounds on a consistent basis (lift test will be required prior to job start date).
• Ability to communicate effectively and exercise excellent human relations skills in establishing and maintaining effective working relations with university students, employees, and the public.
• Strong technical writing and communication skills, with good attention to detail.
• Ability to work proactively, independently, and able to multitask on various projects.

POSITION DETAILS, COMPENSATION AND BENEFITS:

Full-time overtime-exempt staff position. Annual salary of $46,000 with a desired start date of October/November 2026. Excellent benefits package included that begins on start date; includes medical, dental, vision, disability, and life insurance, employee assistance and wellness programs, retirement plan contributions, and undergraduate tuition waivers for employees and eligible dependents, as well as paid holidays in addition to sick and vacation leave accruals. See https://humanresources.utahtech.edu/employee-benefits/ under "Benefits Summary" for more details.

ABOUT THE UNIVERSITY:

Utah Tech University is an open, comprehensive, polytechnic institution, committed to exceptional student learning and success that has adopted an instructional approach of "active learning. active life." and a culture of innovation and entrepreneurship. We seek faculty and staff committed to creating an active, applied and career-oriented learning environment that is student-centered. Established in 1911 as a community college and in 2013 as a state university, our University is located in picturesque southwestern Utah, approximately 120 miles northeast of Las Vegas. The area is renowned for its red rocks, desert climate, over 300 days of sunshine annually, and featuring easy access to world-class outdoor recreational opportunities.

Utah Tech University is a fast-growing Utah public institution of higher education, with more than 13,000 students. We offer over 250 programs, including doctoral, masters, bachelors, associates, certificates, endorsements, minors, and/or emphases. We seek faculty and staff committed to creating an active, applied, and career-oriented learning environment that is student-centered, who bring new ideas, possess values and career aspirations aligned with the University’s mission and vision, and are inspired to build a premier open, comprehensive, polytechnic university.

Utah Tech employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must provide employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Utah Tech is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at [e-mail] or 435-652-7500.

Utah Tech University does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sex discrimination and sexual harassment), sexual orientation, gender identity, age, ancestry, disability status, pregnancy, pregnancy-related conditions, genetic information, military status, veteran status, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services. For more information or contact information, please visit https://titleix.utahtech.edu/reporting-discrimination/.

For important information regarding academics, campus safety, student services, employment laws, and other regulatory requirements, visit Utah Tech University’s Right-to-Know https://utahtech.edu/right-to-know/ and Clery Act https://police.utahtech.edu/clery-act websites.