Retail Operations Manager

Utah Tech University; St. George (VT); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan Contributions

Tuition waivers for employees and elig

Job summary

Utah Tech University is seeking a full-time Retail Operations Coordinator to support day-to-day campus operations. Responsibilities include customer care, safety compliance, staff scheduling, product orders, and receiving.

This role collaborates with the Director to shape a vision for campus retail services. The candidate will hire and train part-time staff, manage schedules, ensure food safety and financial policy compliance, and coordinate vendor relationships and POS systems.

Qualifications

• High school diploma or GED required; associates degree preferred.
• At least 2 years of retail management experience including supervision.
• Forklift certification and operation required; training provided.
• Must be able to work evenings and some weekends.
• Food Handlers permit required.
• Must lift more than 50 pounds regularly.
• Ability to communicate effectively and maintain relationships with students, staff, and public.
• Strong technical writing and communication skills with attention to detail.

Responsibilities

• Hire, train, and supervise part-time staff in assigned areas.
• Develop and maintain staff schedules including evenings, weekends, and holidays.
• Ensure compliance with food safety regulations and financial policies.
• Manage vendor relations and product ordering.
• Assist with receiving, unloading, stocking, and inventory tracking.
• Support POS and other tech solutions used in operations.
• Help develop strategies to improve service, sales, and university initiatives.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Staff supervision

Education

High school diploma/GED

Associates degree preferred

Tools

Forklift certification

POS systems

Job description

Position Announcement

Under the direction of the Director of Retail Operations, thisposition is responsible for assisting with the successfulday-to-day operations of assigned retail operations on Utah TechUniversity’s campus. Primary responsibilities include customercare, oversight of health and safety compliance, staff scheduling, product orders, and receiving. This position works closely with thedirector to develop a vision and implement strategies to meet theretail needs of campus.

Responsibilities

• Responsible for hiring, training, and supervision of part-time employees within assigned areas.
• Develops and maintains employee schedules in assigned areas. Ensures staff coverage during each location’s hours of operations, including evenings, weekends, holidays, and special events. Additionally, staff scheduling for product receiving, which may be during closed hours.
• Ensure compliance with food safety regulations.
• Ensure compliance with financial policies including cash handling and financial reporting.
• Manages vendor relations and product ordering.
• Assists with receiving products including unloading deliveries, restocking shelves, and inventory tracking.
• Provides a positive customer experience and resolves customer concerns in a quick and positive manner.
• Assist in maintaining and troubleshooting point-of-sale and other technology solutions used in operations.
• Helps develop strategies to provide excellent service, improve sales, and promote University initiatives.
• Perform other duties as assigned.

Qualifications

• High school diploma/GED required. Associates degree from an accredited institution preferred.
• At least two (2) years’ related retail management experience including supervisor and customer service. Grocery and/or C-store experience preferred.
• Forklift certification and operation are required; however, no prior experience is necessary. Training will be provided.
• Must be able to work evenings and some weekends when required.
• Food Handlers permit required.
• Must be able to lift more than 50 pounds on a consistent basis (lift test will be required prior to job start date).
• Ability to communicate effectively and exercise excellent human relations skills in establishing and maintaining effective working relations with university students, employees, and the public.
• Strong technical writing and communication skills, with good attention to detail.
• Ability to work proactively, independently, and able to multitask on various projects.

Supplemental Information

POSITION DETAILS, COMPENSATION AND BENEFITS:

• Full-timeovertime-exempt staff position. Annual salary of $46,000 with adesired start date of October/November 2026. Excellent benefitspackage included that begins on start date; includes medical,dental, vision, disability, and life insurance, employee assistanceand wellness programs, retirement plan contributions, and undergraduate tuition waivers for employees and eligibledependents, as well as paid holidays in addition to sick andvacation leave accruals.
• under "Benefits Summary" for more details.

ABOUT THE UNIVERSITY:

Utah Tech University is an open,comprehensive, polytechnic institution, committed to exceptionalstudent learning and success that has adopted an instructionalapproach of "active learning. active life." and a culture ofinnovation and entrepreneurship. We seek faculty and staffcommitted to creating an active, applied and career-orientedlearning environment that is student-centered. Established in 1911as a community college and in 2013as a state university, ourUniversity is located in picturesque southwestern Utah,approximately 120 miles northeast of Las Vegas. The area isrenowned for its red rocks, desert climate, over 300 days ofsunshine annually, and featuring easy access to world-class outdoorrecreational opportunities.

Utah Tech University is a fast-growing Utah public institution ofhigher education, with more than 13,000 students. We offer over 250programs, including doctoral, masters, bachelors, associates,certificates, endorsements, minors, and/or emphases. We seek faculty and staffcommitted to creating an active, applied, and career-oriented learning environment that is student-centered, whobring new ideas, possess valuesand career aspirations aligned withthe University’s mission and vision, and are inspired to build a premier open, comprehensive, polytechnic university.

Utah Tech employs only U.S. citizens and lawfully authorizednon-U.S. citizens. All new employees must provide employmenteligibility verification as required by the U.S. Citizenship andImmigration Services.

Utah Tech is committed to providing access and reasonableaccommodations in its services, programs, activities, education, andemployment for individuals with disabilities. To requestdisability accommodation in the application process, please contact Human Resources at [e-mail] or 435-652-7500.

Utah Tech University does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sexdiscrimination and sexual harassment), sexual orientation, genderidentity, age, ancestry, disability status, pregnancy,pregnancy-related conditions, genetic information, military status,veteran status, or other bases protected by applicable law inemployment, treatment, admission, access to educational programsand activities, or other University benefits or services. For moreinformation or contact information, please visit https://titleix.utahtech.edu/reporting-discrimination/.

For important information regarding academics, campus safety, student services, employment laws, and other regulatoryrequirements, visit Utah Tech University’s Right-to-Know https://utahtech.edu/right-to-know/ and Clery Act https://police.utah.edu/clery-act websites.