Retail Operations Manager

Liquidity Services; Columbus (OH); On-site; USD 68,000 - 86,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Operations Manager to lead their storefront team in Columbus, OH. This role is pivotal in ensuring smooth daily operations, exceptional customer service, and continuous improvement in a tech-driven retail environment. You will manage a team, oversee inventory flow, and coordinate with online auction teams to maintain order fulfillment. With a focus on leadership and problem-solving, this position offers a unique opportunity to make a significant impact in a fast-paced setting. Join a company that values innovation and customer-centric service, and help shape the future of retail operations.

Benefits

Healthcare

401(k)

PTO

Parental Leave

Insurance

EAP

Professional Development

Qualifications

• 3+ years of management experience in retail or logistics.
• Experience in a fast-paced, customer-facing environment.

Responsibilities

• Oversee daily operations of the storefront and manage inventory flow.
• Supervise and train a team to ensure efficient service.
• Identify areas for process improvements and implement best practices.

Skills

Management Experience

Customer Service

Tech-savvy

Problem-solving

Leadership Skills

Education

High School Diploma

Bachelor's Degree

Tools

POS Systems

Inventory Software

Online Order Platforms

Job description

Join to apply for the Retail Operations Manager role at Liquidity Services.

Job Description

Retail Rush is a dynamic and fast-paced online auction storefront dedicated to delivering unbeatable deals and an exciting shopping experience to our customers. Specializing in returned, overstocked, and liquidation merchandise, we combine the thrill of auction-style pricing with top-notch service and streamlined retail operations. We’re looking for an experienced and energetic Retail Store Manager to lead our storefront team and ensure smooth day-to-day operations, excellent customer service, and continuous process improvement.

As the Retail Store Manager at Retail Rush, you’ll be responsible for overseeing the storefront operations, managing inventory flow from online auctions to physical pickups, and leading a team of associates. This role requires someone who thrives in a tech-driven retail environment, understands customer-centric service, and excels at operational leadership.

Responsibilities

• Manage and oversee the daily operations of the storefront, including customer pickups and product staging.
• Supervise, train, and motivate a team of associates to ensure efficient, friendly, and accurate service.
• Coordinate with the online auction team to maintain seamless order fulfillment and inventory control.
• Handle escalated customer issues and resolve conflicts professionally.
• Maintain a clean, organized, and secure storefront aligned with company standards.
• Monitor and report on KPIs such as customer satisfaction, order accuracy, and team performance.
• Schedule and manage staffing to ensure optimal coverage during busy pickup times.
• Continuously identify areas for process improvements and implement best practices.

Supervisory Responsibilities

• Manage a team of 1-2 team leads, a listing team associate, and 20+ warehouse specialists.

Qualifications

Education/Experience: 3+ years of management experience in retail, logistics, or e-commerce operations; experience in a fast-paced, customer-facing environment; high school diploma or equivalent (Bachelor’s degree a plus).

Skills

• Tech-savvy, proficient in POS systems, online order platforms, and inventory software.
• Strong leadership and team development skills.
• Detail-oriented with strong problem-solving skills.

Ability

• Excellent organizational and communication skills.

Location: Columbus, OH

Pay & Benefits

Salary range: $68,800 to $86,000 annually, with potential for bonuses. Compensation depends on various factors including experience and organizational needs.

Benefits include healthcare, 401(k), PTO, parental leave, insurance, EAP, and professional development.

Note: Responsibilities and duties may evolve based on business needs. Liquidity Services is an Equal Opportunity Employer.