Retail Operations Manager

ZipRecruiter; Minneapolis (MN); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading company is seeking a Retail Operations Manager to support franchisees by providing strategic business guidance and operational support. This role involves promoting the company’s mission, conducting store visits, and enhancing franchise performance. Ideal candidates will have extensive retail management experience, strong leadership skills, and a degree in Business Management. The position offers a competitive salary and excellent benefits.

Benefits

Health Insurance

Dental Insurance

Company-paid Life Insurance

Short-term Insurance

Generous Paid Time Off

Profit Sharing

401(k) Retirement Plan

Qualifications

• 4+ years Retail Management experience, preferably in multi-unit retail management.
• Excellent leadership and communication skills.

Responsibilities

• Support franchisees with operational strategies and business guidance.
• Conduct onsite and virtual store visits.
• Participate in training and development for franchisees.

Skills

Leadership

Communication

Time Management

Relationship Building

Education

4 year degree in Business Management

Job description

Job DescriptionJob Description

At Winmark Corporation you will work in collaboration with others who are passionate about cultivating strong relationships and those who want to make a positive influence on communities, while making a sustainable impact on the world. You will discover what it’s like to work for a company where taking care of our people is genuinely a top priority – where we seek out those looking for a career, not just a job, and we offer exceptional benefits. Winmark Corporation is a nationally recognized franchisor of Once Upon A Child, Plato’s Closet, Play It Again Sports, Music Go Round and Style Encore.

Leverage your retail management expertise in a dynamic new way! We’re seeking a dedicated professional to support our franchisees by providing world-class support to franchise owners, offering strategic business guidance and constructive feedback focused on improving operational efficiency, financial performance, and brand growth. Your insights will empower franchisees to optimize their stores, drive profitability, and maintain high standards of customer service.

This position works from our Plymouth, MN office Monday – Friday during our core business hours of 8am – 5pm, with travel approximately 12 – 14 weeks per year.

Responsibilities of the role include:

• Promoting Winmark’s mission to provide Resale for Everyone and foster productive working relationships with franchisees, as well as serving as a liaison between the various departments within the corporate office and franchisees.
• Conducting onsite and virtual store visits, in addition to other support and communication methods, working closely with franchisees to execute sound operational strategies by following the brand standards and models.
• Providing evaluation and education to franchisees relating to their business results individually and with comparison to system wide performance.
• Tracking all pertinent store support activities in CRM for assigned region to ensure store support expectations and documentation.
• Participating in training for franchisees including the development of curriculum and ongoing assessment of program. Attending and participating in leading sessions during the annual conference, along with potentially participating in regional meetings.

Primary qualifications for Retail Operations Manager role include:

• 4+ years Retail Management experience including merchandising and inventory management, preferably in multi-unit retail management with soft lines or related industry
• Excellent leadership, written and verbal communication skills, and time management skills
• Strong relationship building skills with a high level of professionalism, tact, and diplomacy
• 4 year degree in Business Management or related field; or a combination of education and relevant experience
• Computer literate
• Ability to work both collaboratively and independently
• Ability to travel (approximately 12 – 14 weeks throughout the year, 25 - 30% out of town travel)
• Must have a valid driver’s license, with the ability to travel in the United States and Canada

Annual salary is $65,000 – $80,000 DOQ/DOE, plus discretionary profit-sharing and great benefits package.

In exchange for your talent, Winmark offers rich health and welfare benefits such as a low premium, low deductible health plan, dental insurance, company-paid life and short-term insurance, generous paid time off, profit sharing, 401(k) retirement plan, and more. Open doors, relationships and taking care of our people are essentials of the Winmark culture; we offer career pathing, development opportunities and promote from within. Looking to surround yourself by people that help you become your best you, then let’s connect!