Retail Operations Leader — People, Pets & Growth

PetSmart Store Support Group, Inc.; Fairfax (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Manager to drive in-store excellence across merchandising, inventory, pet care operations, and store safety. You will lead a team, manage scheduling, and partner with store leadership to meet goals while upholding PetSmart’s service standards.

Ideal candidates have 3+ years in retail leadership, strong communication, and proficiency with store systems. This full-time role requires flexibility evenings, weekends, and holidays in an on-site setting.

Qualifications

• 3+ years in retail leadership or equivalent.
• Full-time availability; evenings, weekends, holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Lead store operations, including merchandising and inventory management.
• Oversee pet care operations, safety, and store environment.
• Coordinate staffing, training, and associate development; manage tasks and priorities.
• Drive P&L-related outcomes through staffing and expense management.

Skills

Retail leadership

Customer focus

Computer proficiency

Strong communication

Job description

PetSmart is seeking a Retail Operations Manager to drive in-store excellence across merchandising, inventory, pet care operations, and store safety. You will lead a team, manage scheduling, and partner with store leadership to meet goals while upholding PetSmart’s service standards.

Ideal candidates have 3+ years in retail leadership, strong communication, and proficiency with store systems. This full-time role requires flexibility evenings, weekends, and holidays in an on-site setting.