Retail Operations Leader - Pet Care & Inventory

PetSmart Store Support Group, Inc.; Colonial Heights (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart Store Support Group, Inc. is seeking a Retail Operations Manager to drive operational excellence across our stores. You will lead associates, manage inventory and pricing, and ensure pet care and store safety align with company goals.

The role emphasizes staffing, training, and program execution to optimize store performance, with accountability for healthcare of store-owned pets and effective store operations. This is a full-time, on-site position in a retail environment.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
• Validates completion of assigned operational messages and engagement video compliance.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance and care for sick store-owned pets.
• Accountable for inventory management and pricing processes, including accuracy, receiving, stocking, counts, and planner/planogram sets.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.

Skills

People leadership

Recruiting

Coaching

Inventory management

Pricing procedures

Store operations

Communication

Job description

PetSmart Store Support Group, Inc. is seeking a Retail Operations Manager to drive operational excellence across our stores. You will lead associates, manage inventory and pricing, and ensure pet care and store safety align with company goals.

The role emphasizes staffing, training, and program execution to optimize store performance, with accountability for healthcare of store-owned pets and effective store operations. This is a full-time, on-site position in a retail environment.