Retail Operations Leader - Mountain Club

Moonlight Basin; Big Sky (MT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual discretionary bonus

Matching 401(k) with match and no vest

Short- & Long-Term Disability and Life

Complimentary meal per shift

Wellness program

End-of-season discounts on our retail

Employee housing options available

Job summary

Moonlight Basin is seeking a Retail Supervisor to ensure outstanding service for members and guests in a welcoming environment. You will help lead the Retail department, guiding the Retail Associate team and maintaining Moonlight Basin's high standards of hospitality.

You will oversee daily operations, train staff on club events, procure products, and coordinate with other departments to meet VIP needs while protecting member privacy and ensuring accurate billing records.

Qualifications

• Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field.
• At least 4 years of retail experience.
• At least 2 years of supervisory experience.
• Valid driver's license.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Basic math skills and ability to solve routine problems independently.

Responsibilities

• Assist in managing the Retail department, including coaching, counseling, training, and disciplinary action when necessary.
• Oversee retail staff to ensure consistent use of department practices and procedures across shifts.
• Initiate interaction with members, guests, and prospective members to gather and share information, ensure compliance with standards and expectations, and receive feedback.
• Supervise the daily operations of the Retail division, including shifts and special events as needed.
• Conduct training as needed to keep the Retail team informed on club events, activities, policy changes, and other information relevant to the member experience.
• Work with the Retail team to ensure Retail Associates consistently meet or exceed member expectations.
• Maintain inventory levels, monitor fluctuating supply and demand, and assist in coordinating product procurement.
• Oversee special and unique member requests before and during their visit; work with the Retail Manager to plan for VIP needs.
• Assist the Retail Manager with scheduling employees to ensure hours of operation align with club needs and business demands.
• Interface with other departments to meet member, guest, and prospective member requests.
• Oversee shipping, receiving, and mail delivery of Retail items.
• Maintain accurate member billing records.
• Respond to member, guest, prospective member, and interdepartmental inquiries via phone, email, fax, and mail.

Skills

Retail experience

Supervisory experience

Driver's license

Basic math

Flexible schedule

Customer service

Education

Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field

Job description

Moonlight Basin is seeking a Retail Supervisor to ensure outstanding service for members and guests in a welcoming environment. You will help lead the Retail department, guiding the Retail Associate team and maintaining Moonlight Basin's high standards of hospitality.

You will oversee daily operations, train staff on club events, procure products, and coordinate with other departments to meet VIP needs while protecting member privacy and ensuring accurate billing records.