Mountain Resort Retail Lead

Brundage Mountain Resort; McCall (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Brundage Mountain Resort in McCall, Idaho is seeking a Retail Supervisor to lead daily operations of our retail location, coach staff, manage scheduling, training, and inventory, and deliver guest-focused service. You will oversee merchandising, stock control, POS transactions, and collaboration with other departments to support events and promotions, while upholding safety and loss-prevention standards.

This role requires strong leadership, exceptional customer service, and the ability to

Qualifications

• High school diploma or equivalent required.
• Previous retail supervisory or leadership experience preferred.
• Strong customer service, communication, and leadership skills.
• Experience with point-of-sale systems and basic inventory management.
• Basic computer skills, including Microsoft Outlook, Word, and Excel.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to coach employees and promote a positive team culture.
• Retail, outdoor, ski, or resort experience preferred.

Responsibilities

• Supervise the daily operations of one retail location.
• Hire, train, coach, schedule, and support retail team members.
• Foster a positive, guest-focused environment by providing excellent customer service.
• Monitor inventory levels and assist with receiving, stocking, organizing, and replenishing merchandise.
• Place merchandise orders as directed and communicate inventory needs to the Retail Manager.
• Create attractive merchandise displays and maintain store appearance.
• Review daily and weekly sales reports to help identify sales trends and inventory needs.
• Ensure the store remains clean, organized, fully stocked, and ready for guests.
• Assist guests with product recommendations, sizing, and resolving customer concerns.
• Support loss prevention efforts and follow cash handling procedures.
• Collaborate with other departments to support resort events, promotions, and daily operations.
• Perform additional duties as assigned.

Skills

Customer service

Leadership

POS systems

Inventory management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Brundage Mountain Resort in McCall, Idaho is seeking a Retail Supervisor to lead daily operations of our retail location, coach staff, manage scheduling, training, and inventory, and deliver guest-focused service. You will oversee merchandising, stock control, POS transactions, and collaboration with other departments to support events and promotions, while upholding safety and loss-prevention standards.

This role requires strong leadership, exceptional customer service, and the ability to