Private Club Concierge - Guest Experience Lead

Moonlight Basin; Big Sky (MT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Seasonal bonus

Member appreciation bonus

Complimentary meal per shift

End-of-season discounts on retail

Employee housing options

Job summary

Moonlight Basin, a premier private club, seeks a polished Member Concierge Associate for the December–April season. You will be the primary contact for members and guests, handling reservations and inquiries with discretion and warmth in a fast-paced environment.

You will collaborate with all departments to ensure flawless service, maintain member records, and communicate events and offerings. Strong English skills and a proactive, solutions-oriented mindset are essential.

Qualifications

• Polished, personable, and highly organized; prior concierge/front desk/guest services in luxury hospitality.
• Excellent written and verbal communication.
• Experience with club management software (Jonas or Club Essential) preferred.
• High school diploma; associate or bachelor's in Hospitality Management preferred.
• CPR/First Aid certification preferred.

Responsibilities

• Serve as the first point of contact for members and guests, providing a warm, professional welcome in person, by phone, and via email.
• Manage reservations for dining, recreation, events, and other club amenities.
• Respond promptly and accurately to member inquiries, requests, and feedback, ensuring timely follow-through on all commitments.
• Coordinate with other departments to fulfill member requests and ensure seamless service delivery.
• Maintain accurate and up-to-date member profiles, preferences, and communication records within the club management system.
• Proactively communicate club events, programming, and announcements to members through appropriate channels.
• Handle sensitive member situations with discretion, empathy, and sound judgment, escalating when necessary.
• Support front desk operations, including opening and closing procedures and maintaining a clean and organized workspace.
• Stay current on all club services, amenities, and offerings to provide knowledgeable recommendations.

Skills

Interpersonal skills

Communication

Guest services

Multitasking

Education

High school diploma

Hospitality management degree preferred

Tools

Jonas

Club Essential

Microsoft Office

Job description

Moonlight Basin, a premier private club, seeks a polished Member Concierge Associate for the December–April season. You will be the primary contact for members and guests, handling reservations and inquiries with discretion and warmth in a fast-paced environment.

You will collaborate with all departments to ensure flawless service, maintain member records, and communicate events and offerings. Strong English skills and a proactive, solutions-oriented mindset are essential.