Retail Operations Leader: Inspire Teams & Drive Brand Experience

Sephora; New York (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discount

Inclusive culture

Job summary

Sephora in New York City is seeking an Operations Leader to drive store performance and guest experience. You’ll supervise the operations team, oversee inventory, replenishment, and order fulfillment, and coach teammates to meet standards and sales goals.

You’ll lead brand presentation, promotions, and store upkeep while partnering with peers to deliver exceptional service and foster a collaborative, inclusive culture. This is a full-time, on-site role at our NYC location.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Strong attention to detail and excellent problem-solving and organizational skills.
• Excellent communication and interpersonal skills with ability to motivate teams and drive results.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment and maintain operational standards.
• Lead visual merchandising, promotions and store maintenance to uphold Sephora’s brand and drive sales.
• Coach and develop team members to meet goals and enhance customer experience.
• Partner with team to deliver exceptional service and support store goals.
• Foster inclusive culture and teamwork while adhering to Sephora standards.

Skills

Leadership

Coaching

Team development

Communication

Time management

Organizational skills

Problem solving

Retail operations

Inventory management

Job description

Sephora in New York City is seeking an Operations Leader to drive store performance and guest experience. You’ll supervise the operations team, oversee inventory, replenishment, and order fulfillment, and coach teammates to meet standards and sales goals.

You’ll lead brand presentation, promotions, and store upkeep while partnering with peers to deliver exceptional service and foster a collaborative, inclusive culture. This is a full-time, on-site role at our NYC location.