Retail Operations Leader – Growth & Service

Areas; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Recruiting.com LLC is seeking a Retail Manager I to support the Unit General Manager in overseeing store operations, ensuring excellent customer service, and maintaining strong client relationships across shifts. The role emphasizes adherence to policies, training and supervising staff, maintaining health and safety standards, and upholding brand presentation while driving sales and operational efficiency.

Prior retail management experience is preferred; effective communication and

Qualifications

• 1-2 years retail management experience.
• Excellent communication skills.
• Strong organizational skills.
• Strong customer service skills.
• Able to adapt to a diverse workforce.
• Ability to assist leadership in reaching organizational objectives and goals.
• Basic understanding of P&L goals for the location including labor, sales, and cost of goods.

Responsibilities

• Understand all policies, procedures, standards, specifications, guidelines, and training programs for the retail concept.
• Check quality standards upon delivery of merchandise and store supplies.
• Assist in ordering retail supplies including merchandise, display materials, store supplies and packaging materials.
• Resolve customer complaints about product quality or service through company standards.
• Maintain store presentation standards and ensure health and safety compliance.
• Follow proper record keeping adhering to standards.
• Assist in preparation of required paperwork, reports, and schedules.
• Arrange for maintenance and repair of equipment and fixtures.
• Maintain opening and closing procedures and security standards.
• Advise concept manager on associate performance.
• Ensure employees follow dress code guidelines.
• Monitor merchandise presentation and sales methods for brand compliance.
• Perform other duties as assigned.

Skills

Excellent communication

Strong organizational skills

Strong customer service skills

Adapt to a diverse workforce

Assist leadership team in objectives

P&L understanding (labor, sales, COGS)

Education

High School Diploma or equivalent

Job description

Recruiting.com LLC is seeking a Retail Manager I to support the Unit General Manager in overseeing store operations, ensuring excellent customer service, and maintaining strong client relationships across shifts. The role emphasizes adherence to policies, training and supervising staff, maintaining health and safety standards, and upholding brand presentation while driving sales and operational efficiency.

Prior retail management experience is preferred; effective communication and