Retail Operations Leader — Growth & Benefits

PetSmart; Arvada (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Process Leader (Retail Operations Manager) role drives operational excellence across merchandising, inventory, and pet care operations while upholding the company’s vision and values.

The position entails leading up to 40 associates, opening/closing duties, staffing, and ensuring a safe, clean store that delivers outstanding service to pet parents. A strong focus on hours, scheduling, and results is required.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, mentoring, and coaching.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Oversee staffing coverage for process activities in pivotal areas of the store.

Skills

Retail leadership

Full-time availability

Computer proficiency

Communication skills

Organizational skills

Tools

None

Job description

PetSmart’s Process Leader (Retail Operations Manager) role drives operational excellence across merchandising, inventory, and pet care operations while upholding the company’s vision and values.

The position entails leading up to 40 associates, opening/closing duties, staffing, and ensuring a safe, clean store that delivers outstanding service to pet parents. A strong focus on hours, scheduling, and results is required.