Retail Operations Leader — Drive Store Excellence & Growth

PetSmart; Santa Barbara (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Leader (Retail Operations Manager) role focuses on driving operational excellence in stores, including merchandising, inventory, pet care, and opening/closing the store, while leading associates and upholding the company’s vision.

This position demands strong leadership, schedule flexibility, performance coaching, and a commitment to safety and customer experience. PetSmart offers competitive benefits and opportunities for growth across a nationwide network.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Lead and coach associates to ensure safe and healthy pet care.
• Oversee staffing coverage and store operations across key areas.
• Drive store P&L with sales, shrink, and expenses management.
• Maintain inventory accuracy and merchandising standards.
• Ensure safety and policy compliance and brand integrity.

Skills

Retail leadership

Customer service

Team coaching

Store operations

Scheduling & labor management

Job description

PetSmart’s Process Leader (Retail Operations Manager) role focuses on driving operational excellence in stores, including merchandising, inventory, pet care, and opening/closing the store, while leading associates and upholding the company’s vision.

This position demands strong leadership, schedule flexibility, performance coaching, and a commitment to safety and customer experience. PetSmart offers competitive benefits and opportunities for growth across a nationwide network.