Retail Operations Lead: People, Inventory & Pet Care

PetSmart; Vancouver (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Process Leader (Retail Operations Manager) drives operational excellence in stores, overseeing merchandising, inventory, pet care operations, and financial outcomes while leading associates and maintaining a safe, organized environment.

The role requires strong leadership, scheduling flexibility, and a passion for pets. You’ll partner with teams to optimize store performance and customer experience, with opportunities for growth across the PetSmart network.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.).
• Validates completion of assigned operational messages and engagement video compliance.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable for and provides oversight for the healthcare of store owned pets and inventory management including pricing, receiving, stocking, and counts.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.
• Maintains vendor relationships, backroom standards, and communication boards.
• Oversight of Buy Online/Pick Up In Store and Ship From Store programs.
• Identifies and reacts to sales trends through analysis and merchandising activities.
• Makes sound merchandising decisions with respect to discretionary space and discontinued merchandise.
• Maintains store standards and leads a culture of empowerment with policy and ethics compliance.
• Ensures a safe environment for associates, pets, and pet parents.

Skills

Retail leadership

Customer service

Proficiency in computer applications

Communication skills

Organizational skills

Job description

PetSmart’s Process Leader (Retail Operations Manager) drives operational excellence in stores, overseeing merchandising, inventory, pet care operations, and financial outcomes while leading associates and maintaining a safe, organized environment.

The role requires strong leadership, scheduling flexibility, and a passion for pets. You’ll partner with teams to optimize store performance and customer experience, with opportunities for growth across the PetSmart network.