Retail Operations Leader — Flexible Schedule & Benefits

Northern Tool + Equipment; Springfield (MO); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Flexible Work Schedule

Comprehensive Benefits Package

401(k) with enhanced company match

Daily Pay

Employee Discount

Holidays and Paid Time Off

Incentives

Job summary

Northern Tool + Equipment is seeking an Operations Manager to lead store operations in Springfield, MO. The role focuses on delivering excellent customer service, maintaining a clean, safe, and well-stocked store, and driving team performance.

You will work under the Store Manager to hire, train, and develop Cashiers and Stockers, improve inventory accuracy, and enforce merchandising and safety programs while upholding our blue-collar work ethic.

Qualifications

• High school education or equivalent required; 2 years of college or related technical training preferred.
• 2 years of retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Knowledge of tools and equipment appreciated, but not required.
• Ability to lift up to 70 lbs.

Responsibilities

• Deliver knowledgeable customer service while maintaining a store that is clean, safe, and stocked with the products our customers want and need.
• Manage a team of Cashiers and Stockers to drive efficiencies in the execution of all processes and programs related to inventory, merchandising, safety, asset protection, cashiering and money handling to achieve team and overall store goals.
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Cashier and Stocking Associates.
• Actively seek to minimize shrinkage of inventory and protect the store against shoplifting and internal theft.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

Skills

People leadership

Customer service

Decision making

Problem solving

Mentoring

Inventory management

Education

High school diploma or equivalent

Some college or technical training

Job description

Northern Tool + Equipment is seeking an Operations Manager to lead store operations in Springfield, MO. The role focuses on delivering excellent customer service, maintaining a clean, safe, and well-stocked store, and driving team performance.

You will work under the Store Manager to hire, train, and develop Cashiers and Stockers, improve inventory accuracy, and enforce merchandising and safety programs while upholding our blue-collar work ethic.