Retail Operations Manager - Flexible Schedule & Benefits

Northern Tool + Equipment; Odessa (TX); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Flexible work schedule

Comprehensive benefits package

401(k) plan with enhanced companymatch

Daily Pay option

Paid holidays and time off

Employee discount

Incentives

Job summary

Northern Tool + Equipment is seeking an Operations Manager to lead store operations and ensure exceptional customer service. You will coach a team of Cashiers and Stockers, drive store processes, and oversee hiring, training and performance management under the Store Manager’s guidance.

This role requires a strong customer-service mindset, supervisory experience, and the ability to maintain safety, merchandising, and loss-prevention standards while delivering a smooth, hassle-free shopping

Qualifications

• High school education or equivalent required; some college or technical training preferred.
• 2 years of related retail experience preferred.
• Previous supervisory experience encouraged.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Knowledge of tools and equipment is a plus but not required.
• Ability to lift up to 70 lbs.

Responsibilities

• Deliver knowledgeable customer service while maintaining a store that is clean, safe, and stocked with the products our customers want and need.
• Manage a team of Cashiers and Stockers to drive efficiencies in inventory, merchandising, safety, asset protection, cashiering and money handling to achieve goals.
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Cashier and Stocking Associates.
• Actively seek to minimize shrinkage of inventory and protect the store against shoplifting and internal theft.
• Serve as Manager on Duty (MOD) for opening and closing the store according to policies and procedures.

Skills

Leadership

Customer service

Team management

Problem solving

Ability to lift 70 lbs

Spanish language skills

Education

High school or equivalent

2 years of college preferred

Job description

Northern Tool + Equipment is seeking an Operations Manager to lead store operations and ensure exceptional customer service. You will coach a team of Cashiers and Stockers, drive store processes, and oversee hiring, training and performance management under the Store Manager’s guidance.

This role requires a strong customer-service mindset, supervisory experience, and the ability to maintain safety, merchandising, and loss-prevention standards while delivering a smooth, hassle-free shopping