Retail Operations Leader: Elevate Customer Experience

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; City of White Plains (NY); Sur place; USD 33 000 - 37 000; Plein temps

Résumé du poste

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore is seeking an Operations Manager to lead store operations, optimize processes, and manage associates across departments in White Plains, NY.

You will oversee schedules, training, inventory controls, and vendor relations while maintaining excellent customer service and a safe work environment. The role requires a college degree or equivalent leadership experience, strong communication, strategic thinking, and the ability to manage labor

Qualifications

• College degree or equivalent leadership experience.
• Experience leading groups of Associates and managing performance.
• Ability to use Microsoft Office Suite (Outlook) and analytics tools.

Responsabilités

• Plan and prepare weekly schedules for Associates in partnership with SLT.
• Train new Associates and Store Leaders on scheduling and systems.
• Maintain inventory accuracy, labor budgets, and store expenses.
• Lead a service culture focused on customer experience and staff development.
• Ensure compliance with SOPs and Loss Prevention policies.

Connaissances

Communication

Analytical

Computer

Accountability

Business Acumen

Organization

Leadership

Formation

College degree or equivalent leadership experience

Outils

Microsoft Office

Description du poste

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore is seeking an Operations Manager to lead store operations, optimize processes, and manage associates across departments in White Plains, NY.

You will oversee schedules, training, inventory controls, and vendor relations while maintaining excellent customer service and a safe work environment. The role requires a college degree or equivalent leadership experience, strong communication, strategic thinking, and the ability to manage labor