Retail Operations Leader – Customer Experience

pgatoursuperstore; City of White Plains (NY); On-site; USD 33,000 - 38,000; Full time

Job summary

PGA TOUR Superstore is seeking an Operations Manager to lead store operations, drive process efficiency, and ensure pricing accuracy across in-store and e-commerce merchandise.

You will manage labor budgets, checkout and signage, and collaborate with store leadership to optimize inventory, vendor relations, and facilities. The role requires proactive coaching, strong team development, and a focus on delivering exceptional customer experiences.

Qualifications

• Experience leading store teams and managing schedules.
• Proven ability to optimize inventory and pricing accuracy.
• Strong communication and coaching skills.

Responsibilities

• Create a strong culture of appreciation by recognizing performance and company loyalty.
• Plan and prepare weekly schedules with SLT, considering labor laws, availability, and budget.
• Train all new Associates and Store Leaders on scheduling and Workforce Management systems.
• Maintain an inclusive environment and ensure ethical conduct, safety, and compliance.
• Lead service culture to enhance customer experience and reward outstanding performance.
• Oversee timekeeping, attendance, and ticketing in ServiceNow to ensure timely resolution.

Skills

Leadership

Operations management

Customer service

Tools

POS systems

Store systems

Job description

PGA TOUR Superstore is seeking an Operations Manager to lead store operations, drive process efficiency, and ensure pricing accuracy across in-store and e-commerce merchandise.

You will manage labor budgets, checkout and signage, and collaborate with store leadership to optimize inventory, vendor relations, and facilities. The role requires proactive coaching, strong team development, and a focus on delivering exceptional customer experiences.