Retail Operations Leader: Drive Store Excellence

PetSmart; Mount Pleasant (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's Process Leader (Retail Operations Manager) shares responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role oversees merchandising and inventory management, pet care operations, opening/closing the store, leading associates, and achieving financial outcomes in a safe environment.

The role requires 3+ years in retail leadership, full-time availability, strong communication skills, and a commitment to

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates associate experience and supports development; ensuring training across the store, onboarding, reviews, labor management, mentoring, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Oversee staffing coverage for process activities in pivotal areas of the store.

Skills

Communication skills

Computer proficiency

Under pressure

Organizational skills

Job description

PetSmart's Process Leader (Retail Operations Manager) shares responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role oversees merchandising and inventory management, pet care operations, opening/closing the store, leading associates, and achieving financial outcomes in a safe environment.

The role requires 3+ years in retail leadership, full-time availability, strong communication skills, and a commitment to