Retail Operations Leader - Drive Store Excellence

PetSmart; Rochester (MN); Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Résumé du poste

PetSmart’s Process Leader (Retail Operations Manager) drives store operations, merchandising, inventory, and pet-care excellence while leading teams and ensuring safe, welcoming environments.

This role partners with store leadership to meet sales targets, maintain policies, and deliver service that aligns with PetSmart’s mission. Candidates should have 3+ years in retail leadership and strong communication.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsabilités

• Recruiting, interviewing, and coaching of associates as part of employment decisions.
• Onboarding, training, labor management, mentoring, and coaching for accountability.
• Ensure timely completion of operational tasks and communication of priorities to staff.
• Oversee store healthcare, inventory, pricing, and merchandising processes.
• Lead and coach associates to maintain safe, clean, and compliant store environments.

Connaissances

Retail leadership

Customer service

Operations management

Computer skills

Description du poste

PetSmart’s Process Leader (Retail Operations Manager) drives store operations, merchandising, inventory, and pet-care excellence while leading teams and ensuring safe, welcoming environments.

This role partners with store leadership to meet sales targets, maintain policies, and deliver service that aligns with PetSmart’s mission. Candidates should have 3+ years in retail leadership and strong communication.