Retail Operations Leader: Drive Store Excellence

PetSmart, Inc.; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. is seeking a Process Leader (Retail Operations Manager) to drive store excellence across merchandising, inventory and pet care operations. You will lead associates, manage opening/closing, and partner with teams to deliver strong financial results while upholding safety and brand standards.

In this role, you’ll coach staff, optimize processes, and ensure a positive store experience for customers and their pets. Full-time availability is required.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, mentoring, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store.
• Validates completion of assigned operational messages and engagement video compliance.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.

Skills

People leadership

Retail operations

Communication skills

Technical proficiency

Labor management

Tools

POS systems

Inventory software

Job description

PetSmart, Inc. is seeking a Process Leader (Retail Operations Manager) to drive store excellence across merchandising, inventory and pet care operations. You will lead associates, manage opening/closing, and partner with teams to deliver strong financial results while upholding safety and brand standards.

In this role, you’ll coach staff, optimize processes, and ensure a positive store experience for customers and their pets. Full-time availability is required.