Retail Operations Leader — Drive Merch & Team Excellence

PetSmart Store Support Group, Inc.; Wyomissing (Berks County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Lead to drive store-level excellence in merchandising, inventory, and pet care operations. You will oversee associates, ensure opening/closing duties, and uphold store standards to deliver a safe and welcoming customer experience.

The role emphasizes leadership in daily tasks, process execution, and a strong focus on customer service and operational efficiency within a PetSmart store environment.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead and guide sales associates in merchandise handling and presentation.
• Support associate development through training, onboarding, mentoring, and coaching.
• Delegate and verify completion of daily tasks and store opening/closing procedures.
• Manage inventory levels, audits, and stock replenishment decisions.
• Operate POS systems and handle cash in accordance with policies.
• Maintain store standards and uphold Policies, Procedures, and Code of Ethics.

Skills

Retail supervision

Communication skills

Computer proficiency

Customer service

Organizational skills

Job description

PetSmart is seeking a Retail Operations Lead to drive store-level excellence in merchandising, inventory, and pet care operations. You will oversee associates, ensure opening/closing duties, and uphold store standards to deliver a safe and welcoming customer experience.

The role emphasizes leadership in daily tasks, process execution, and a strong focus on customer service and operational efficiency within a PetSmart store environment.