Retail Operations Leader — Growth & Guest Experience

KnitWell Group; Montgomery (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Incentive opportunities

Benefits for full & part time

Generous merchandise discount

Referral incentives

Job summary

Talbots is a leading omni-channel retailer offering women's clothing, shoes and accessories, with a Montgomery store at EastChase. This Regular/Full time role focuses on hospitality, customer service and achieving sales targets while guiding a team through operations, floor sets and brand standards.

The position requires retail leadership experience, strong communication, and the ability to train and motivate staff in a fast-paced environment.

Qualifications

• Two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
• Professionalism with integrity and respect.
• Customer-centric with focus on exceptional service to grow sales.
• Educator, coach and mentor who inspires team associates.
• Organized and strategic with ability to make independent decisions in a fast-paced environment.
• Clear communicator of business information and brand initiatives.
• Ambitious, enthusiastic and friendly with teamwork in a diverse environment.
• Technological aptitude to navigate POS/iPad/handheld systems.
• Physically able to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including opening/closing shifts, weekends and holidays.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Job description

Talbots is a leading omni-channel retailer offering women's clothing, shoes and accessories, with a Montgomery store at EastChase. This Regular/Full time role focuses on hospitality, customer service and achieving sales targets while guiding a team through operations, floor sets and brand standards.

The position requires retail leadership experience, strong communication, and the ability to train and motivate staff in a fast-paced environment.