Retail Operations Leader — Build Teams, Elevate Brand

sephora.com; Baltimore (MD); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Job summary

Sephora is seeking an Operations Leader at the Baltimore Harbor East store to drive retail excellence. You will lead the operations team, manage inventory and merchandising, and coach teammates to deliver outstanding client service and sales performance.

You will develop people, uphold Sephora’s standards, and foster an inclusive culture while ensuring smooth daily operations in a fast-paced environment.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with problem-solving and organizational skills.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment.
• Lead visual merchandising and store maintenance to uphold Sephora’s brand.
• Deliver exceptional client service and support store goals.
• Coach and develop team members on processes, selling behaviors, and performance metrics.
• Promote inclusivity and teamwork; uphold safety and standards.

Skills

Leadership

Coaching

Attention to detail

Time management

Communication

Team motivation

Job description

Sephora is seeking an Operations Leader at the Baltimore Harbor East store to drive retail excellence. You will lead the operations team, manage inventory and merchandising, and coach teammates to deliver outstanding client service and sales performance.

You will develop people, uphold Sephora’s standards, and foster an inclusive culture while ensuring smooth daily operations in a fast-paced environment.