Retail Operations Leader

Sephora; Franklin (TN); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Job summary

Sephora in Franklin, TN is seeking an Operations Leader to drive store operations, oversee inventory and merchandising, and coach the team toward exceptional client experiences. You will lead the operations group, ensure standards, and support store performance with a focus on development and accountability.

The role requires minimum leadership experience in retail or hospitality, a passion for operational excellence, and the ability to manage schedules, events, and safety standards in a dynamic

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with problem-solving and organizational skills.
• Effective time management and prioritization in a dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to motivate teams toward a collaborative, accountable culture.
• Physical ability to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment.
• Lead visual merchandising and store presentation to drive sales.
• Partner with the team to deliver exceptional client service and meet store goals.
• Coach and develop team members on operations, selling behaviors, and metrics.
• Foster inclusivity and teamwork while upholding Sephora standards.

Skills

Leadership experience

Team coaching

Attention to detail

Problem solving

Time management

Communication

Motivating teams

Job description

Sephora in Franklin, TN is seeking an Operations Leader to drive store operations, oversee inventory and merchandising, and coach the team toward exceptional client experiences. You will lead the operations group, ensure standards, and support store performance with a focus on development and accountability.

The role requires minimum leadership experience in retail or hospitality, a passion for operational excellence, and the ability to manage schedules, events, and safety standards in a dynamic