Retail Operations Leader

PetSmart Store Support Group, Inc.; Easley (SC); On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Paid weekly

Health benefits

401(k) match

Paid time off

Associate discounts

Tuition assistance

Career pathing

Development opportunities

Job summary

PetSmart Store Support Group, Inc. is seeking a Retail Operations Manager to drive operational excellence in our stores.

The role oversees merchandising, inventory, pet care operations, opening/closing the store, and leading associates to achieve financial and service objectives while maintaining a safe, organized environment. The position emphasizes people leadership, coordination of staffing, and adherence to store standards and company policies to deliver an outstanding store experience for

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, and mentoring.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business needs.
• Lead and coach associates on proper operational processes to ensure pet safety and health.
• Coordinate staffing coverage for key store processes.
• Ensure completion of operational messages and video engagement.
• Communicate priorities to associates and drive alignment.

Skills

Retail leadership

Excellent communication

Organizational skills

Computer proficiency

Ability to work under pressure

Job description

PetSmart Store Support Group, Inc. is seeking a Retail Operations Manager to drive operational excellence in our stores.

The role oversees merchandising, inventory, pet care operations, opening/closing the store, and leading associates to achieve financial and service objectives while maintaining a safe, organized environment. The position emphasizes people leadership, coordination of staffing, and adherence to store standards and company policies to deliver an outstanding store experience for