Retail Operations Lead — Open/Close & Customer Service

Gopuff; Lafayette (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discount

Paid time off

EAP

Job summary

Gopuff is seeking a Key Holder for BevMo! by Gopuff in Lafayette, CA to open and close the store and support management during peak times.

You will provide excellent customer service, assist with training new employees, manage cash and tills, and help maintain store standards while supporting a high-volume retail environment.

Promotes a safe, welcoming shopping experience and adheres to age verification, inventory checks, and loss prevention guidelines.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.
• Ability to lift up to 49 pounds.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services.
• Arrive early to open the store and leave late to close the store.
• Will assist the store in periods of high volume and provide support for new employees.
• Knowledge of in house products to provide customers with recommendations.
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics.
• Follow proper age verification policies.
• Ensuring all prices and quantities are accurate and providing a customer receipt.
• Processing refunds and exchanges.
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms.
• Train new employees on store procedures, product knowledge, and customer service standards.

Skills

Leadership experience in retail

Cash handling proficiency

Team-oriented mentality

Lifting up to 49 pounds

Education

High School Diploma or equivalent

Job description

Gopuff is seeking a Key Holder for BevMo! by Gopuff in Lafayette, CA to open and close the store and support management during peak times.

You will provide excellent customer service, assist with training new employees, manage cash and tills, and help maintain store standards while supporting a high-volume retail environment.

Promotes a safe, welcoming shopping experience and adheres to age verification, inventory checks, and loss prevention guidelines.