Retail Key Holder: Lead Customer Service & Store Ops

Gopuff; Gilroy (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for /

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible

EAP through AllOne Health

Job summary

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team in Gilroy, CA. This role opens and closes the store and steps in when management is not available, helping during peak times and training new team members.

You will assist with product knowledge, inventory, cash handling, and customer service to drive sales while maintaining store standards. This is an on-site, entry-level leadership position with growth opportunities.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
• Arrive early to open the store and leave late to close the store
• Will assist the store in periods of high volume and provide support for new employees
• Knowledge of in house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensuring all prices and quantities are accurate and providing a customer receipt
• Processing refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Skills

Leadership experience

Retail/grocery experience

Cash handling

Team player

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team in Gilroy, CA. This role opens and closes the store and steps in when management is not available, helping during peak times and training new team members.

You will assist with product knowledge, inventory, cash handling, and customer service to drive sales while maintaining store standards. This is an on-site, entry-level leadership position with growth opportunities.