Retail Operations Lead — Lead, Optimize & Inspire

PetSmart; Memphis (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

PetSmart’s Process Lead (Retail Operations Lead) drives operational excellence in stores, overseeing merchandising, inventory, and pet care operations while upholding the company’s vision and values.

Responsibilities include leading associates, opening/closing, training, and ensuring a safe, clean, and welcoming shopping environment; strong emphasis on customer service and performance metrics.

Join PetSmart to impact daily outcomes and support a culture of teamwork and growth.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency in computer applications and POS systems.
• Strong written and verbal communication skills.
• Ability to stay organized and detail-oriented.

Responsibilities

• Lead store operations and merchandising execution.
• Oversee inventory management and cycle counts.
• Supervise associates and lead when on duty.
• Handle cash transactions and POS operations.
• Ensure safety, cleanliness, and customer service.

Skills

Retail supervisory experience

Proficiency in computer applications

Strong written and verbalcommunication

Ability to work under pressure

Organizational skills

Customer-focused

Tools

POS systems

Job description

PetSmart’s Process Lead (Retail Operations Lead) drives operational excellence in stores, overseeing merchandising, inventory, and pet care operations while upholding the company’s vision and values.

Responsibilities include leading associates, opening/closing, training, and ensuring a safe, clean, and welcoming shopping environment; strong emphasis on customer service and performance metrics.

Join PetSmart to impact daily outcomes and support a culture of teamwork and growth.