Retail Operations Lead - Key Carrier (Flexible Schedule)

The TJX Companies, Inc.; Ypsilanti (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Credit union

Referral bonuses

Paid holidays/vacation/sick

Life insurance

Disability insurance

Job summary

The TJX Companies, Inc. is seeking a Key Carrier at TJ Maxx in Ypsilanti to support store operations, lead on duty, and coach associates. This role requires open availability including nights and weekends, and a strong focus on creating a positive customer experience.

You will balance leadership responsibilities with hands-on tasks, ensuring adherence to store procedures and labor laws while promoting safety and customer loyalty programs. Strong communication skills are essential.

Qualifications

• Ability to deliver exceptional customer service.
• Leadership capability with coaching and delegation.
• Comfort with coaching and providing feedback to Associates.

Responsibilities

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks according to store plan and priorities.
• Addresses customer service issues and provides coaching to associates.
• Maintains Associate coverage for positive customer experience.
• Ensures opening/closing procedures are executed per guidelines.
• Communicates priorities and progress to management and staff.
• Supports and participates in shrink reduction goals and programs.

Skills

Customer service

Leadership

Coaching

Multi-tasking

Communication

Team player

Problem solving

Adaptability

Merchandise flow knowledge

Knowledge of company software

Tools

Standard store software

Job description

The TJX Companies, Inc. is seeking a Key Carrier at TJ Maxx in Ypsilanti to support store operations, lead on duty, and coach associates. This role requires open availability including nights and weekends, and a strong focus on creating a positive customer experience.

You will balance leadership responsibilities with hands-on tasks, ensuring adherence to store procedures and labor laws while promoting safety and customer loyalty programs. Strong communication skills are essential.