Retail Operations Lead: Inspire Teams & Optimize Store

PetSmart Store Support Group, Inc.; Geneva (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart Store Support Group, Inc. in the United States is seeking a Retail Operations Lead to drive store excellence, merchandising, and inventory management. You will oversee associates, manage opening/closing, and maintain a safe, organized environment.

The role emphasizes leadership in a fast-paced retail setting, customer service focus, and adherence to company policies. A flexible schedule including evenings/weekends is required, with a path for development within PetSmart stores.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Lead and guide sales associates in merchandise handling and product knowledge.
• Delegate and validate completion of daily tasks; supervise associates when on duty.
• Oversee store opening and closing procedures and ensure safety/compliance.
• Manage inventory, audits, stock replenishment, and markdown decisions.
• Operate POS systems and handle cash transactions accurately.
• Uphold store standards and code of ethics, driving a positive customer experience.

Skills

Retail supervision

Computer applications

Written and verbal communication

Under pressure adaptability

Organizational skills

Attention to detail

Tools

POS systems

Job description

PetSmart Store Support Group, Inc. in the United States is seeking a Retail Operations Lead to drive store excellence, merchandising, and inventory management. You will oversee associates, manage opening/closing, and maintain a safe, organized environment.

The role emphasizes leadership in a fast-paced retail setting, customer service focus, and adherence to company policies. A flexible schedule including evenings/weekends is required, with a path for development within PetSmart stores.