Retail Operations Lead - Inspire Sales & Service

Abercrombie & Fitch Spain, SL; Ann Arbor (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Quarterly incentive bonus program

Paid time off

Paid volunteer day per year

Merchandise discount

Medical, dental and vision insurance

Life and disability insurance

Employee assistance program

Paid parental and adoption leave

401(k) savings plan with company match

Training and development

Career advancement (promotion from内部)

Global team recognition

Job summary

Abercrombie & Fitch Co. is seeking a supervisor to lead daily store operations, drive sales, and develop non-management staff. You will oversee staffing, payroll, and training while maintaining brand standards and fresh visual displays.

Ideal candidates have a Bachelor's degree or at least one year of supervisory experience in customer-facing roles, with strong communication and teamwork skills in a fast-paced environment.

Qualifications

• Bachelor's degree OR one year of supervisory experience in a customer-facing role.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Communication

Team leadership

Coaching

Initiative

Multi-tasking

Detail orientation

Proactive thinking

Fast-paced environment

Education

Bachelor's degree or 1 year supervisory experience

Job description

Abercrombie & Fitch Co. is seeking a supervisor to lead daily store operations, drive sales, and develop non-management staff. You will oversee staffing, payroll, and training while maintaining brand standards and fresh visual displays.

Ideal candidates have a Bachelor's degree or at least one year of supervisory experience in customer-facing roles, with strong communication and teamwork skills in a fast-paced environment.