Retail Operations Lead — Guest Experience & Coaching

Six Flags Fiesta Texas; San Antonio (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k) with company match

Complimentary park admission

Flexible scheduling

Discounts & development

Job summary

Six Flags Fiesta Texas in San Antonio, Texas is seeking a Premium Service Operational Supervisor for a year-round leadership role. The position offers an hourly pay rate of $19 and a comprehensive benefits package where applicable, along with a commitment to delivering exceptional guest service.

You will oversee opening/closing, guest interactions, merchandising displays, scheduling, coaching, inventory, cash handling, and safety.

Qualifications

• Must be at least 18 years old.
• Excellent verbal and written communication skills.
• Strong organizational abilities and interpersonal skills.
• Experience training others in stocking, setup, and display techniques.
• Flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Oversee daily opening and closing procedures with consistency and accountability.
• Handle customer concerns, register issues, and transaction problems promptly.
• Direct team in setup and maintenance of displays and sales areas.
• Support scheduling and staffing, including managing call-outs and adjustments.
• Coach and mentor team leads and supervisors for development.
• Perform inventory tasks using computerized systems and train others.
• Model accurate cash handling and maintain POS accuracy.
• Deliver outstanding sales and service by engaging guests.
• Maintain a clean, safe work environment following safety policies.
• Foster a culture of integrity, inclusion, and professionalism.
• Lead product locational setup aligned with visual guidelines.
• Document and respond to performance issues with corrective coaching.
• Support other Retail Department areas and cross-functional needs.
• Fulfill additional responsibilities as assigned.

Skills

Excellent verbal and written comms

Strong organizational abilities

Interpersonal abilities

Ability to train others

Fast-paced environment

Cash handling experience

Flexibility for weekends/evenings/hols

Tools

POS systems

Job description

Six Flags Fiesta Texas in San Antonio, Texas is seeking a Premium Service Operational Supervisor for a year-round leadership role. The position offers an hourly pay rate of $19 and a comprehensive benefits package where applicable, along with a commitment to delivering exceptional guest service.

You will oversee opening/closing, guest interactions, merchandising displays, scheduling, coaching, inventory, cash handling, and safety.