Retail Operations Lead - Family-Friendly Hours

Goodwill Industries of West Michigan, Inc.; Grand Haven (MI); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Family-friendly hours

Paid time off

Paid holidays

Inclusive culture

Supports a great cause

Job summary

Goodwill Industries of West Michigan, Inc. is seeking a Stores Operations Associate to support daily retail store operations and assist management in delivering excellent customer service.

The role covers merchandise presentation, pricing, reporting, and supervising volunteers in a busy store environment. You will help enforce policies, ensure safety and security, manage housekeeping, and participate in training for cash handling and loss prevention, with occasional travel to other locations as

Qualifications

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Interact effectively with customers and trainees.
• Think independently in supervisor's absence.
• Maintain quality control and pricing accuracy.
• Apply Kaizen principles: 6S, signage and layout.
• Maintain a good driving record and valid license.
• Possess a valid powered industrial truck license when required.

Responsibilities

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures and GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Performjob functions of a Lead Cashier, Retail Associate, as required.

Skills

Accounting & book keeping

Customer relations

Independent thinking

Quality control

Kaizen 6S

Driving record & license

Powered industrial truck license

Education

High school diploma or equivalent

Job description

Goodwill Industries of West Michigan, Inc. is seeking a Stores Operations Associate to support daily retail store operations and assist management in delivering excellent customer service.

The role covers merchandise presentation, pricing, reporting, and supervising volunteers in a busy store environment. You will help enforce policies, ensure safety and security, manage housekeeping, and participate in training for cash handling and loss prevention, with occasional travel to other locations as