Retail Operations Lead: Elevate Customer Experience

Equity Bank; Omaha (NE); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Life & long-term disability

FSA/HSA benefits

Cancer insurance

401(k) with company match

Vacation & sick time

Employee Stock Purchase Plan (ESPP)

Pet Insurance

Job summary

Equity Bank in Omaha, NE is hiring for a Retail Operations Manager. The role focuses on supporting Retail Bank employees and management, developing procedures, and ensuring compliant operational performance across locations.

The position involves audits, project leadership, and collaboration with acquisition integrations to drive superior customer experiences. The ideal candidate has a bachelor’s degree (or equivalent experience) and 5 years in bank retail operations, with strong interpersonal

Qualifications

• Bachelor’s degree preferred; however, equivalent combination of education and experience may be substituted.
• 5 years of bank retail operations experience in a multi-branch setting.
• Experience developing retail processes and procedures.
• Excellent interpersonal skills and professional demeanor.

Responsibilities

• Provide Operational Support to Retail Bank Employees & Management
• Develop and update retail operating procedures and intranet resources
• Partner with support departments and frontline retail associates to determine issues and needs
• Assist retail employees and management in researching/resolving operational issues
• Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams
• Oversee audits including branch audits, monetary instrument audits, and safe deposit box audits
• Lead operational projects for the roll-out of new bank products and services
• Lead on M&A-related retail activities and onboarding/training of acquired employees
• Coordinate conversion teams, directing retail functions for acquisitions
• Track retail location and individual performance metrics
• Provide reports on retail incentives to regional leadership
• Verify incentive payouts with RRMs and finalize executive reports

Skills

Interpersonal skills

Computer skills

Retail operations

Process development

Education

Bachelor’s degree

Job description

Equity Bank in Omaha, NE is hiring for a Retail Operations Manager. The role focuses on supporting Retail Bank employees and management, developing procedures, and ensuring compliant operational performance across locations.

The position involves audits, project leadership, and collaboration with acquisition integrations to drive superior customer experiences. The ideal candidate has a bachelor’s degree (or equivalent experience) and 5 years in bank retail operations, with strong interpersonal