Retail Operations Leader — On‑Site Kansas

Equity Bank; Hays (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Group Life Insurance

Long-Term Disability Insurance

Flexible Spending Accounts

Health Savings Accounts

Group Cancer Insurance

401(K) Retirement Plan w/Company Match

Generous Vacation & Sick Time

Employee Stock Purchase Plan (ESPP)

Pet Insurance

Job summary

Equity Bank in Hays, Kansas is seeking a Retail Operations Manager to lead on-site retail operations, improve processes, and ensure compliance across audits. You will support branch staff, develop procedures, and drive performance metrics for a multi-branch footprint.

The role requires a Bachelor’s degree preferred and about 5 years in bank retail operations, with strong interpersonal and Windows-based computing skills. Join a community-focused team offering growth and competitive benefits.

Qualifications

• Bachelor’s degree preferred; however, equivalent combination of education and experience may be substituted.
• 5 years of bank retail operations experience in a multi-branch setting.
• Experience developing retail processes and procedures.
• Excellent interpersonal skills and professional demeanor.
• Computer skills, especially the ability to work in Windows based systems.

Responsibilities

• Provide Operational Support to Retail Bank Employees & Management.
• Deliver support of operational, product, compliance, system and any other issues daily via telephone or in-person contact.
• Develop and update retail operating procedures and intranet resources.
• Partner with support departments and frontline retail associates to determine issues and needs.
• Assist retail employees and management in researching/resolving operational issues.
• Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams.
• Responsible for the oversight of all audits to include bank retail operation audits.
• Retail Support Audits: work with retail staff on the completion of onsite branch audits.
• Complete documentation of audit results.
• Complete Monetary Instrument Audits of the Onsite Branch Audit.
• Responsible for all Safe Deposit Box audits for all bank locations.
• Past Due Boxes; Drill & Escheatment; Right of Offset Entries; Waives & Discounts.
• Assist with the operational support and procedure development for the roll-out of new bank products and services.
• Lead and complete operational projects as assigned.
• Serve on team(s) relating to retail aspects of M & A activities; evaluation and reporting on target’s retail operations, sales and systems.
• Work with training to provide guidance and direction on onboarding and training of newly acquired employees relating to acquisitions.
• Will serve on the conversion teams, directing retail functions relating to the conversion processes for newly acquired bank(s).
• Track retail location and individual performance metrics.
• Work with accounting to provide regional leadership teams with reports to track retail incentives.
• Verify retail incentive payouts with RRMs and submit final reports for required executive approval.

Skills

Interpersonal skills

Professional demeanor

Computer skills

Windows OS

Education

Bachelor’s degree preferred

Tools

Windows OS

Job description

Equity Bank in Hays, Kansas is seeking a Retail Operations Manager to lead on-site retail operations, improve processes, and ensure compliance across audits. You will support branch staff, develop procedures, and drive performance metrics for a multi-branch footprint.

The role requires a Bachelor’s degree preferred and about 5 years in bank retail operations, with strong interpersonal and Windows-based computing skills. Join a community-focused team offering growth and competitive benefits.