Retail Operations Manager

Equity Bank; Omaha (NE); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Life & long-term disability

FSA/HSA benefits

Cancer insurance

401(k) with company match

Vacation & sick time

Employee Stock Purchase Plan (ESPP)

Pet Insurance

Job summary

Equity Bank in Omaha, NE is hiring for a Retail Operations Manager. The role focuses on supporting Retail Bank employees and management, developing procedures, and ensuring compliant operational performance across locations.

The position involves audits, project leadership, and collaboration with acquisition integrations to drive superior customer experiences. The ideal candidate has a bachelor’s degree (or equivalent experience) and 5 years in bank retail operations, with strong interpersonal

Qualifications

• Bachelor’s degree preferred; however, equivalent combination of education and experience may be substituted.
• 5 years of bank retail operations experience in a multi-branch setting.
• Experience developing retail processes and procedures.
• Excellent interpersonal skills and professional demeanor.

Responsibilities

• Provide Operational Support to Retail Bank Employees & Management
• Develop and update retail operating procedures and intranet resources
• Partner with support departments and frontline retail associates to determine issues and needs
• Assist retail employees and management in researching/resolving operational issues
• Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams
• Oversee audits including branch audits, monetary instrument audits, and safe deposit box audits
• Lead operational projects for the roll-out of new bank products and services
• Lead on M&A-related retail activities and onboarding/training of acquired employees
• Coordinate conversion teams, directing retail functions for acquisitions
• Track retail location and individual performance metrics
• Provide reports on retail incentives to regional leadership
• Verify incentive payouts with RRMs and finalize executive reports

Skills

Interpersonal skills

Computer skills

Retail operations

Process development

Education

Bachelor’s degree

Job description

Fast forward with Equity Bank. Scroll down to see opportunities to join our team.

We’re not your typical bank. Spend some time inside our walls and you’ll see that pretty quickly. We challenge the status quo. We take risks. We think entrepreneurially. We also have fun. Because at the end of the day, we want our employees to enjoy coming to work and be proud of the company they call their employer.

There’s no limit to your potential here. Your career growth is dictated by what you put into it. We offer opportunities to challenge you, expand your skills, and reward your contributions. Here, we offer competitive compensation and benefits, and a working environment that’s tough to beat.

We want passionate, customer-focused people, willing to learn and motivated to grow. Are you ready to join our team?

Join our team.

See our current open positions.

Position:Retail Operations Manager

Location: Omaha, NE

Remote Status: On-Site

Job Id:4606

# of Openings:1

Position: Retail Operations Manager

Department: Retail Banking

Job Type: Full-Time/Salary

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Responsibilities and Expectations

Key Responsibilities

Provide Operational Support to Retail Bank Employees & Management

• Deliver support of operational, product, compliance, system and any other issues daily via telephone or in-person contact
• Develop and update retail operating procedures and intranet resources
• Partner with support departments and frontline retail associates to determine issues and needs
• Assist retail employees and management in researching/resolving operational issues
• Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams

Operational Compliance

• Responsible for the oversight of all audits to include bank retail operation audits to include the following:
  • Retail Support Audits: work with retail staff on the completion of onsite branch audits
  • Complete documentation of audit results
  • Complete Monetary Instrument Audits of the Onsite Branch Audit
• Responsible for all Safe Deposit Box audits for all bank locations as follows:
  • Past Due Boxes
  • Drill & Escheatment
  • Right of Offset Entries
  • Waives & Discounts

Project Management

• Assist with the operational support and procedure development for the roll-out of new bank products and services
• Lead and complete operational projects as assigned
• Serve on team(s) relating to retail aspects of M & A activities. This will include evaluation and reporting on target’s retail operations, sales and systems
• Working with training will provide guidance and direction on the onboarding and training of newly acquired employees relating to acquisitions
• Will serve on the conversion teams, directing retail functions relating to the conversion processes for newly acquired bank(s)

Retail Bank Performance

• Track retail location and individual performance metrics
• Work with accounting to provide the regional leadership teams, including RRMs, with reports to track retail incentives
• Verify retail incentive payouts with RRMs and submit final reports for all required executive approval

Required Skills & Education

Requirements

• Bachelor’s degree preferred; however, equivalent combination of education and experience may be substituted
• 5 years of bank retail operations experience in a multi-branch setting
• Experience developing retail processes and procedures
• Excellent interpersonal skills and professional demeanor
• Computer skills, especially the ability to work in Windows based systems

Who We Are

Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What’s in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available:

• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance

Find your future at Equity Bank!

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equity Bank is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions.

Applicants have rights under Federal Employment Laws. Please click on the links* below for more information:

*These documents contain links for third-party websites. The privacy policy, level of security or accessibility standards my differ from Equity Bank’s site. Equity Bank does not guarantee content or functionality of third-party sites and is not responsible for viewpoints, advertisers or external services offered.

Named one of Wichita Business Journal’s “Best Places to Work” in 2013, 2014, 2019, 2021, 2022, 2024 & 2025– results determined by our employees!