Retail Ops Lead - Team Coaching & Customer Experience

Bob's Discount Furniture; Stoughton (MA); On-site; USD 63,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Profit Sharing Plan

Employee Discount (Day 1)

Job summary

Bob’s Discount Furniture is seeking a Retail Assistant Manager to lead the sales floor and coordinate back‑office operations in a full‑time, on‑site role. You will drive performance, oversee logistics, and coach a team to deliver outstanding customer experiences in a fast-paced showroom environment.

The ideal candidate has 2–5 years in retail/operations management, strong leadership, and a focus on safety and compliance.

Qualifications

• 2–5 years of retail, warehouse, or operations management experience.
• Proven success in team leadership and operational oversight.
• Must be at least 18 years old to be considered for employment with Bob’s

Responsibilities

• Lead on the sales floor and oversee back‑end operations, logistics, and team development.
• Drive store performance and operational goals to align with The Bob’s Way.
• Coach and manage staff to deliver exceptional customer experiences and safe, compliant operations.

Skills

Leadership

Team development

Operational planning

Logistics

Customer experience

Performance management

Conflict resolution

Cross-functional communication

Education

Bachelor’s degree or equivalent

Job description

Bob’s Discount Furniture is seeking a Retail Assistant Manager to lead the sales floor and coordinate back‑office operations in a full‑time, on‑site role. You will drive performance, oversee logistics, and coach a team to deliver outstanding customer experiences in a fast-paced showroom environment.

The ideal candidate has 2–5 years in retail/operations management, strong leadership, and a focus on safety and compliance.