Retail Operations Lead — Customer Experience & Performance

CVS Health; Odessa (FL); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking an Operations Manager to join the Store Management team, driving store execution, performance and customer service excellence while building consumer loyalty to CVS/pharmacy. Under the Store Manager, you will lead a productive store team, handle staffing, training and development, financial management and service leadership.

This full-time role requires a flexible schedule including early mornings, overnights and weekends, with a typical 40-hour workweek.

Qualifications

• Deductive reasoning and advanced analytical skills.
• Strong communication, leadership, supervision and influencing abilities.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts.

Responsibilities

• Lead store crew and direct activities to achieve sales and policy goals.
• Deliver excellent customer service and resolve issues promptly.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Leadership

Education

High School diploma or equivalent

Tools

None

Job description

CVS Health is seeking an Operations Manager to join the Store Management team, driving store execution, performance and customer service excellence while building consumer loyalty to CVS/pharmacy. Under the Store Manager, you will lead a productive store team, handle staffing, training and development, financial management and service leadership.

This full-time role requires a flexible schedule including early mornings, overnights and weekends, with a typical 40-hour workweek.