Store Operations Lead | Customer Service & Performance

CVS Health; East Wareham (MA); On-site; USD 26,000 - 40,000; Full time

Job summary

CVS Health is seeking an Operations Manager to join the Store Management team and drive store execution, performance, and consumer loyalty through exceptional customer service. Under the Store Manager, you will lead a productive store team with initiative and by example.

This role supports total leadership and strategic operation of a CVS/pharmacy store, including management, inventory, staffing, training, financials and customer service leadership.

Qualifications

• Deductive reasoning and advanced analytical and computer skills.
• Advanced communication, leadership, supervision, and influencing abilities.
• Ability to work full-time with flexible schedule, including early mornings, overnights and weekends.

Responsibilities

• Lead store crews and supervise daily activities.
• Ensure strong customer service and maintain store performance.
• Communicate with staff and implement action plans for service improvement.

Skills

Analytical skills

Communication

Leadership

Supervision

Influencing

Deductive reasoning

Computer skills

Flexible schedule

Overtime readiness

Education

High school diploma or equivalent

Job description

CVS Health is seeking an Operations Manager to join the Store Management team and drive store execution, performance, and consumer loyalty through exceptional customer service. Under the Store Manager, you will lead a productive store team with initiative and by example.

This role supports total leadership and strategic operation of a CVS/pharmacy store, including management, inventory, staffing, training, financials and customer service leadership.