Retail Operations Supervisor: Lead & Coach Store Readiness

Victoria’s Secret & Co.; Jacksonville (NC); On-site; USD 22,000 - 26,000; Full time

Job summary

Victoria’s Secret & Co. is seeking an Operations Supervisor to lead store operations, oversee shipments, and ensure stock readiness. You’ll report to the Store Manager or Assistant Store Manager and help drive excellent customer experiences in a fast-paced retail setting.

You’ll coach associates, maintain visual standards, and collaborate with cross-functional partners to execute daily tasks and policy. The role requires flexibility to work nights and weekends and to lift up to 40 pounds as

Qualifications

• Passion for Victoria’s Secret Brand and customer satisfaction
• Strong attention to detail and execution
• Ability to work in a fast-paced environment
• Ability to coach in real time
• 1–2 years retail experience preferred
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift up to 40 pounds and stand for extended periods
• Ability to use technology (headsets, mobile devices, computers)

Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• May lead the business in smaller store locations

Skills

Customer service

Attention to detail

Fast-paced environment

Coaching in real time

Retail experience

Flexible schedule

Physical stamina

Technology use (headsets, devices)

Job description

Victoria’s Secret & Co. is seeking an Operations Supervisor to lead store operations, oversee shipments, and ensure stock readiness. You’ll report to the Store Manager or Assistant Store Manager and help drive excellent customer experiences in a fast-paced retail setting.

You’ll coach associates, maintain visual standards, and collaborate with cross-functional partners to execute daily tasks and policy. The role requires flexibility to work nights and weekends and to lift up to 40 pounds as