Retail Operations & Customer Service Lead

XL Parts / The Parts House; Tyler (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid time off

Advancement opportunities

Job summary

XL Parts / The Parts House in Tyler, TX seeks an Assistant Store Manager to oversee daily operations and ensure fast, accurate order fulfillment.

You will supervise shipping and receiving, assemble orders for delivery within a 45-minute window, and manage inventory and cashier activities. Lead a customer-focused team, schedule drivers, answer questions, resolve complaints, maintain a safe, clean store and warehouse, and handle cash.

Qualifications

• High School Degree or GED required.
• 1–2 years of retail experience.
• Strong customer service mindset.
• Excellent communication and interpersonal skills.
• Background check and drug screen required.

Responsibilities

• Shipping and receiving of merchandise
• Assemble and fill customer orders to be delivered within a 45minute window
• Inventory and cycle counts
• Schedules contract drivers based on company business needs
• Answers customer questions and addresses complaints
• Store opening and closing duties
• Handles cash, cash counts, and deposits
• Stocks and pulls parts
• Answers phones
• Keeps store and front counter clean
• Keeps warehouse clean and provides a safe work environment

Skills

Customer service

Communication

Interpersonal skills

Retail experience

Education

High School Diploma or GED

Job description

XL Parts / The Parts House in Tyler, TX seeks an Assistant Store Manager to oversee daily operations and ensure fast, accurate order fulfillment.

You will supervise shipping and receiving, assemble orders for delivery within a 45-minute window, and manage inventory and cashier activities. Lead a customer-focused team, schedule drivers, answer questions, resolve complaints, maintain a safe, clean store and warehouse, and handle cash.