Store Operations & Customer Experience Lead

TPH Holdings LLC; New Braunfels (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical

Vision

Life insurance

401k

Paid time off

Opportunities for advancement

Job summary

XL Parts and The Parts House (TPH) is seeking an Assistant Store Manager to oversee shipping/receiving, order fulfillment, inventory control, and customer service in our retail environment. The role includes scheduling drivers, handling cash and deposits, and maintaining a clean, safe store and warehouse.

The ideal candidate will have retail experience, strong communication skills, and the ability to pass a background check and drug screen.

Qualifications

• 1–2 years of working in a retail environment.
• High School Degree or GED.
• Excellent communication and interpersonal skills.
• Highly motivated to provide superb customer service.
• Must be able to pass a criminal background and drug screen.

Responsibilities

• Shipping and receiving of merchandise.
• Assemble and fill customer orders for a 45-minute delivery window.
• Inventory and cycle counts.
• Schedules contract drivers based on company business needs.
• Answers customer questions and addresses complaints.
• Store opening and closing duties.
• Handles cash, cash counts, and deposits.
• Stocks and pulls parts; answers phones.
• Keeps store and front counter clean.
• Keeps warehouse clean and provides a safe work environment.

Skills

Shipping & Receiving

Order Fulfillment

Inventory Management

Customer Service

Cash Handling

Phone Handling

Safety & Cleanliness

Education

High School Diploma or GED

Job description

XL Parts and The Parts House (TPH) is seeking an Assistant Store Manager to oversee shipping/receiving, order fulfillment, inventory control, and customer service in our retail environment. The role includes scheduling drivers, handling cash and deposits, and maintaining a clean, safe store and warehouse.

The ideal candidate will have retail experience, strong communication skills, and the ability to pass a background check and drug screen.