Retail Operations & Customer Service Associate

Chico's FAS, Inc.; Huntington Station (NY); On-site; USD 23,000 - 29,000; Full time

Job summary

Chico's FAS, Inc. is seeking a Support Associate to help uphold a customer- and product-focused sales culture. This role covers merchandise handling, stock processing, and stockroom organization to keep operations efficient and the customer experience strong.

Responsibilities include processing shipments, entering receiving documents, replenishment, pricing changes, and assisting with visual merchandising. A team-oriented, flexible schedule and MAPS-aligned service are essential.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Supports MAPS principles and standards through strong operational processes that support a cohesive omni channel experience.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Teamwork

Tech adaptability

Flexibility

Education

High school diploma or equivalent

Job description

Chico's FAS, Inc. is seeking a Support Associate to help uphold a customer- and product-focused sales culture. This role covers merchandise handling, stock processing, and stockroom organization to keep operations efficient and the customer experience strong.

Responsibilities include processing shipments, entering receiving documents, replenishment, pricing changes, and assisting with visual merchandising. A team-oriented, flexible schedule and MAPS-aligned service are essential.