Store Operations & Customer Experience Associate

Chico's FAS, Inc.; Town of Victor (NY); On-site; USD 22,041 - 27,552; Full time

Job summary

Chico’s FAS, Inc. is seeking a Support Associate to assist in a customer- and product-focused sales environment. You will handle merchandise, stock processing, and stockroom organization to support a seamless omnichannel experience.

The role emphasizes MAPS principles, teamwork, and adaptability in a fast-paced retail setting. Responsibilities include merchandise processing, receiving, transfers, pricing changes, and assisting with visual directives and store presentation.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Supports MAPS principles and standards through operational processes for omni channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and solicits feedback.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Multi-tasking ability

Teamwork

Education

High school diploma or equivalent

Tools

Headset

Job description

Chico’s FAS, Inc. is seeking a Support Associate to assist in a customer- and product-focused sales environment. You will handle merchandise, stock processing, and stockroom organization to support a seamless omnichannel experience.

The role emphasizes MAPS principles, teamwork, and adaptability in a fast-paced retail setting. Responsibilities include merchandise processing, receiving, transfers, pricing changes, and assisting with visual directives and store presentation.