Support Associate - Retail Operations & Customer Service

Chico's FAS, Inc.; Alexandria (VA); On-site; USD 17,591 - 21,972; Full time

Job summary

Chico's FAS, Inc. is seeking a Support Associate to uphold a customer- and product-focused culture. You will perform sales operations, merchandise handling, stock processing and stockroom organization to ensure an excellent in-store experience.

The role emphasizes MAPS customer service, visual merchandising, and cross-brand duties with flexibility to support nights, weekends, and holidays. Previous stock or cashier experience is preferred and comfort with store technology is required.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear or communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage. Ability to work a flexible schedule, including nights, weekends, and holidays is required.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment on the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable, and accurately and timely completes store‑to‑store transfers and Locate requests.
• Ensures visual packet materials, props and signage are received and processed in a timely manner and properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni‑channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.

Skills

Excellent communication

Customer service

Strong organizational skills

Teamwork

Multi-tasking

Education

High school diploma or equivalent

Job description

Chico's FAS, Inc. is seeking a Support Associate to uphold a customer- and product-focused culture. You will perform sales operations, merchandise handling, stock processing and stockroom organization to ensure an excellent in-store experience.

The role emphasizes MAPS customer service, visual merchandising, and cross-brand duties with flexibility to support nights, weekends, and holidays. Previous stock or cashier experience is preferred and comfort with store technology is required.