Retail Operations & Customer Experience Associate

The TJX Companies, Inc.; United States; On-site; USD 44,083,000 - 47,279,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) plan

Health benefits

Job summary

The TJX Companies, Inc. Marshalls team in the USA is hiring for a role focused on delivering a highly satisfying customer experience across our store. You will engage with customers, uphold operating standards, and help maintain a clean, organized shopping environment while supporting loss prevention and store procedures.

This position emphasizes teamwork, adaptability, and a commitment to service. You will assist in various store areas as needed, promote credit and loyalty programs, and

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to changes.
• Capable of lifting heavy objects with or without accommodation.

Responsibilities

• Role models established customer experience practices with customers.
• Accurately rings purchases/returns and counts change.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows procedures.
• Prepares merchandise for the sales floor per standards.
• Participates in store recovery and maintains cleanliness.
• Adheres to labor laws, policies, and procedures.
• Supports shrink reduction goals and safety initiatives.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multitasking

Heavy lifting

Job description

The TJX Companies, Inc. Marshalls team in the USA is hiring for a role focused on delivering a highly satisfying customer experience across our store. You will engage with customers, uphold operating standards, and help maintain a clean, organized shopping environment while supporting loss prevention and store procedures.

This position emphasizes teamwork, adaptability, and a commitment to service. You will assist in various store areas as needed, promote credit and loyalty programs, and