Retail Associate: Customer Experience & Store Support

The TJX Companies, Inc.; City of Middletown (NY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Paid holidays

Health benefits

Job summary

The TJX Companies, Inc. operates Marshalls and other brands, offering growth opportunities across offices, distribution centers, and stores. The role focuses on delivering a highly satisfying customer experience, maintaining a clean store, and adhering to loss prevention standards.

You may work across store areas to support business needs. Ideal candidates have strong customer service, good communication, and the ability to multi-task.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and follows procedures.
• Prepares merchandise for the sales floor following procedures.
• Initiates and participates in store recovery as needed.
• Maintains store cleanliness and safety standards.
• Accepts feedback and adheres to labor policies.
• Supports shrink reduction goals and safety initiatives.
• Other duties as assigned.

Skills

Excellent customer service

Flexible schedule

Strong communication

Organizational skills

Multi-tasking

Adaptability

Team player

Retail experience preferred

Job description

The TJX Companies, Inc. operates Marshalls and other brands, offering growth opportunities across offices, distribution centers, and stores. The role focuses on delivering a highly satisfying customer experience, maintaining a clean store, and adhering to loss prevention standards.

You may work across store areas to support business needs. Ideal candidates have strong customer service, good communication, and the ability to multi-task.