Retail Operations Coordinator

tarte cosmetics; New York (NY); On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid time off

Employee discount

Makeup gratis

Team initiatives

Friendly culture

Job summary

Tarte is seeking a Retail Operations Coordinator to own day-to-day operations for key retail accounts, domestic and international. You’ll be the operational point person between retailer teams and our Sales, Planning, Distribution Center, Logistics, and Regulatory groups, turning forecasts into on-time, compliant deliveries and keeping each account growing and profitable.

The right candidate has 1–3 years in retail operations or supply chain, strong Excel and data skills, and experience with

Qualifications

• 1–3 years in retail operations, wholesale operations, sales operations, or supply chain at a brand or retailer.
• Working knowledge of retail order management, EDI, allocation, and retailer compliance requirements.
• Experience with ERP or similar systems; strong Excel and data skills.

Responsibilities

• Manage life cycle of sales orders from forecast to delivery (OTS, EDI, order entry & booking).
• Serve as the operational partner to retail accounts, sharing product information and fulfillment plans.
• Coordinate with Sales, Marketing, and Planning to align supply for launches and promos.
• Monitor account performance (fill rate, on-time delivery, compliance) and flag risks.
• Provide daily, weekly and monthly order status updates to Sales and Management.
• Engage with international field teams to gather market insights and challenges.
• Coordinate with international partners to schedule pick-ups and ensure timely delivery.
• Complete all compliance and shipping documentation with Global Logistics & Regulatory teams.
• Resolve claims, returns, and chargebacks; drive process improvements.

Skills

Retail operations

Excel skills

Data analysis

Cross-functional collaboration

Education

BA/BS degree or equivalent

Tools

Microsoft Navision

EDI systems

Job description

Tarte is looking for a Retail Operations Coordinator to own day-to-day operations for one or more key retail accounts, domestic and international. You'll be the operational point person between the retailer and our Sales, Planning, Distribution Center, Logistics, and Regulatory teams, turning forecasts into on-time, compliant deliveries and keeping each account growing and profitable.

The right person brings hands-on experience from a beauty or consumer brand, or from the retailer side, and knows how retail supply chain decisions show up on the shelf. You're proactive, you move fast when priorities shift, and you'd rather fix a process than work around it.

What You'll Do

• Manage life cycle of sales orders from forecast to delivery (OTS, EDI, order entry & booking, etc.).
• Serve as the operational partner to your retail accounts, sharing product information, inventory availability, and fulfillment plans built around each retailer's needs.
• Partner with Sales, Marketing, and Planning to align supply and channel allocation for launches, seasonal sets, and promotional windows.
• Monitor account performance (fill rate, on-time delivery, compliance) and flag risks and opportunities before they become problems.
• Provide daily, weekly and monthly updates regarding order status to Sales, Customer and Management.
• Actively engage with international field teams and regional managers to gather on-the-ground insights about customer preferences, competitive dynamics, and market-specific challenges.
• Coordinate with international retail partners to schedule pick-ups and ensure timely delivery and collaborate with Global Logistics & Regulatory teams to complete all compliance and shipping documentation.
• Ensure account contractual obligations are met through problem solving and analytical skills, and trouble shoot orders as appropriate and elevate issues through proper channels as they arise.
• Research and resolve claims, returns, and chargebacks in a timely manner by working with appropriate departments.
• Find and drive process improvements across order management and fulfillment.

• 1–3 years of experience in retail operations, wholesale operations, sales operations, or supply chain at a brand or retailer; beauty, cosmetics, or consumer goods preferred.
• Working knowledge of retail order management, EDI, allocation, and retailer compliance requirements.
• Experience with Microsoft Navision or another ERP system.
• Strong Excel and data skills; you can pull a report, find the story, and act on it.
• Clear, confident communication with retailers and internal partners at all levels.
• Highly organized and detail-oriented, with a strong sense of urgency and ownership.
• Comfortable working independently and cross-functionally in a fast-paced, changing environment.
• BA/BS degree or equivalent experience.

• Salary range: $66,500–$70,00 (compensation depends on factors including skill level, relevant work experience, and education)
• Medical, dental, vision, 401K plan, and access to health and wellness programs
• Paid vacation, holidays, summer Fridays, birthdays off, volunteer time, and more
• Makeup gratis, employee discount ontarte.com, and team give-back initiatives
• Friendly, fun, creative, and collaborative work environment